CRM Platform · Microsoft Dynamics 365
Aiprus implements Dynamics 365 Sales, Customer Service, Marketing (Customer Insights), and Field Service — configuring the platform around your customer processes and connecting it natively to Microsoft 365, Teams, SharePoint, Power BI, and your Azure infrastructure.
What We Do
We configure D365 Sales with your opportunity model, sales process stages, forecasting configuration, product catalogue, and AI-powered sales insights — giving your team a pipeline view that integrates directly with Outlook and Teams.
We implement D365 Customer Service with case routing, SLA management, knowledge base, omnichannel communication (email, chat, voice), and unified customer timeline so your service team has full context on every interaction.
We configure Dynamics 365 Customer Insights for customer data unification, segmentation, and real-time marketing journey automation — building personalised engagement across email, SMS, and digital channels.
We extend Dynamics 365 using Power Apps, Power Automate, and Power BI — and integrate it with your ERP, e-commerce, and third-party systems using Azure Integration Services and Dataverse APIs.
Core Capabilities
Why This Platform
Best Fit For
Dynamics 365 is the natural CRM choice for organisations already invested in the Microsoft ecosystem — Microsoft 365, Azure, Teams, SharePoint — where a unified data layer (Dataverse) and native M365 integrations provide significant productivity advantages. It is particularly strong for mid-to-large enterprises in manufacturing, financial services, and professional services.
What Makes It Different
The defining advantage of Dynamics 365 is its native Microsoft integration — Outlook, Teams, and SharePoint work inside the CRM, not alongside it. Combined with Power Platform extensibility and Azure AI capabilities (Copilot for Sales), it provides a deep CRM platform for organisations building on the Microsoft stack.
Our Approach
We map your customer processes to the D365 application model and design the data architecture on Dataverse.
We implement D365 modules, configure business rules, Power Automate flows, and security roles.
We connect D365 to your ERP (D365 Finance & Operations or third-party) and M365 environment.
We run user training, change management, and post-go-live optimisation.
Why Aiprus Software
We implement Dynamics 365 for organisations that want their CRM to feel like a natural part of the Microsoft environment their team already lives in — not a separate system they log into reluctantly.
Industries We Serve
Manufacturing, professional services, financial services, healthcare, public sector, and Microsoft-centric enterprises.
FAQs
If your organisation is heavily invested in Microsoft 365 and Azure, Dynamics 365 typically offers better TCO and deeper native integration. If you need a broader AppExchange ecosystem, more established ISV solutions, or are in an industry where Salesforce is the standard (e.g., technology, SaaS), Salesforce may be the better choice. We evaluate both without commercial preference.
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